Job Description
We are seeking a highly skilled and motivated Customer Service Representative to join our team. The Customer Service Representative will be responsible for interacting with customers via phone, email, and chat to provide information, support, and assistance.
Key responsibilities include:
Responding to customer inquiries and complaints in a timely and professional manner
Resolving customer issues and complaints to their satisfaction
Maintaining thorough knowledge of our products and services
Processing orders and returns accurately and efficiently
Upselling and cross-selling products and services to customers as appropriate
Gathering and documenting customer feedback
Providing assistance and support to team members as needed
Qualifications:
Minimum of 2 years of customer service experience
Strong communication skills, both verbal and written
Ability to work well under pressure and handle difficult customers
Proficiency with computers and basic office software
Demonstrated problem-solving and conflict resolution skills
Ability to work flexible hours, including evenings and weekends
High school diploma or equivalent required; associate or bachelor's degree preferred
To apply for this position, please email your resume and any supporting documentation in pdf format to jobs@imperiansystems.com