top of page

Customer Service Representative

Hourly

Work From Home

Job Description

We are seeking a highly skilled and motivated Customer Service Representative to join our team. The Customer Service Representative will be responsible for interacting with customers via phone, email, and chat to provide information, support, and assistance.

Key responsibilities include:

  • Responding to customer inquiries and complaints in a timely and professional manner

  • Resolving customer issues and complaints to their satisfaction

  • Maintaining thorough knowledge of our products and services

  • Processing orders and returns accurately and efficiently

  • Upselling and cross-selling products and services to customers as appropriate

  • Gathering and documenting customer feedback

  • Providing assistance and support to team members as needed


Qualifications:

  • Minimum of 2 years of customer service experience

  • Strong communication skills, both verbal and written

  • Ability to work well under pressure and handle difficult customers

  • Proficiency with computers and basic office software

  • Demonstrated problem-solving and conflict resolution skills

  • Ability to work flexible hours, including evenings and weekends

  • High school diploma or equivalent required; associate or bachelor's degree preferred

To apply for this position, please email your resume and any supporting documentation in pdf format to jobs@imperiansystems.com

Our Services

  • Facebook
  • Twitter
  • LinkedIn

Salesforce Integration

App Creation

Custom Development

 

Imperian Systems is here to make your life easier with a wide range of Salesforce services. From common tasks to complex integrations, we got you covered!

Imperian Logo.png

© 2022 Imperian Systems - All Rights Reserved

bottom of page